Frequently Asked Questions

We sell braais (barbecue grills), firewood and charcoal, spices and rubs, and braai accessories. Browse the full range in the shop.

We stock dense Southern African braai hardwoods — Kameeldoring (camelthorn), Sekelbos (sicklebush), and Mopani (mopane), plus thornwood mixes. See current stock in the shop under Braai Wood & Charcoal.

We deliver across the Isle of Man — island-wide. Delivery options and any charges are shown at checkout.

Delivery timescales are shown at checkout and are estimates. If you need something by a certain date, send us a message via our contact form and we'll do our best.

You can pay securely by card at checkout. Payments are processed by Paddle, so we never see or store your full card details.

To return an item, please complete our returns form with all the required details. We'll then get in touch by phone or email to discuss the most suitable option. See our Refunds page for the policy.

We're sorry to hear that. Please complete our complaints form and we'll be in touch as soon as possible to see how we can work together to resolve the matter.

For recipes and foodie advice, take a look at our free braai guide online. A dedicated recipe area with its own recipe chat is on the way — in the meantime, ask the chat helper here or get in touch.

Sorry to hear that. Please send us a message via the contact form with your order or receipt ID and we'll sort it out.

The quickest way is our contact form — we usually reply within one working day.

We're available Monday–Saturday, 9am–5pm, and Sunday by appointment.

Tap the cricket ball on our pages and play the catch game — each catch adds 1% off (up to 10%), applied automatically at checkout.

We stock braai wood and charcoal chosen for a good, long burn. See what's in stock in the shop (Braai Wood & Charcoal).

We're all about authentic South African braai culture, and many products carry a "Made in South Africa" badge in the shop.

A braai is the South African way of cooking over wood or charcoal — it's a gathering and a craft, not just a barbecue.

Sekelbos (sicklebush) and our thornwood mix burn the hottest, with tall, fierce flames — ideal for getting coals going quickly and for searing steaks, chops, and boerewors.

Mopani (mopane) and Kameeldoring (camelthorn) burn longer with steady heat and long-lasting coals — great for slow cooking and potjiekos.

Yes — our braai woods are extremely dry (very low moisture), so they light easily and burn clean and hot with very little smoke.

It's pure hardwood with no added chemicals or toxins. We avoid oily, resinous woods (such as blue gum and wattle) so nothing taints the flavour of your food.

Yes — we stock lumpwood and restaurant-grade charcoal alongside our braai wood. Find it in the shop under Braai Wood & Charcoal.

Use a couple of eco firelighters with some kindling, start with fast, hot wood like sicklebush or thornwood mix, then add bigger Kameeldoring or Mopani logs once it's going. You're ready to cook when the flames settle to glowing coals — usually about 20–30 minutes.

For quick, hot cooking (steaks, chops, boerewors), reach for sicklebush or thornwood mix. For long, slow cooking and potjiekos, Mopani and camelthorn give steady, long-lasting coals.

We offer a range of braais — from freestanding steel braais to portable and mobile grills for camping and on the go. Browse the current selection in the shop.

We carry braai accessories such as grids, tools, log stands, fire-lighters, and smoking wood. See the Accessories section of the shop.

Yes — we stock smoking wood for adding flavour on the braai or in a smoker. Look in the shop.

Our hardwoods are sustainably harvested in Southern Africa — much of it from managing dense thornveld and invader species — so you get a great braai with a clear conscience.

Some of our braais take a rotisserie or spit attachment. If you don't see it listed with the braai you're after in the shop, send us a message via the contact form with the model and we'll tell you what fits and how to get one.

We can often supply spare or replacement grids. Check the Accessories section of the shop, and if the size you need isn't there, ask us via the contact form with your braai's dimensions and we'll see what we can do.

Yes — we stock covers for several of our braais. If you can't find one to fit your model in the shop, contact us via the form and we'll help you find the right size.

For spares and replacement parts, tell us your braai model via the contact form — if it isn't listed in the shop, we'll do our best to source it for you.

We may be able to help with custom or made-to-order braais. Share what you have in mind via the contact form — sizes, materials, and how you'll use it — and we'll let you know what's possible.

We stock cast-iron cookware such as potjie pots when available — check the shop. If the size you want isn't listed, ask via the contact form and we'll see if we can get it in.

Some setups can take a pizza stone or attachment. If you don't see one in the shop, drop us a note via the contact form and we'll advise what works with your braai.

Yes — we stock eco firelighters and fire-starting kit in the Accessories section of the shop.

It varies by braai — the product page notes whether it ships assembled or flat-packed. If it isn't clear, ask us via the contact form before you order.

Burn off residue while the grid is still hot, brush it down, and keep it dry to avoid rust; a light wipe of oil before storing helps. Season cast iron with a thin layer of oil after cleaning.

If a product develops a fault, your consumer rights apply — see our Refunds page. For warranty details on a specific braai, ask us via the contact form.

If you can't find a specific item in the shop, send us a message via the contact form telling us what you're after — we'll let you know if we stock it, can order it in, or can suggest an alternative.